Agreement to these terms

Thank you for using V-Care Paws (the “Service”). These Terms of Use are a legal agreement between you and the operator of the Service (“we,” “us,” or “our”). By creating an account, subscribing, or using the Service, you agree to these terms. If you do not agree, do not use the Service. We may update these terms from time to time; see Changes below.

The Service

We grant you a personal, non-exclusive, non-transferable right to access and use the Service for your own pet-care tracking and related features we make available, subject to these terms. The Service is offered as an online tool; we may add, change, or remove features with reasonable notice where appropriate.

Eligibility and your account

You must be able to form a binding contract where you live. If you use the Service on behalf of a family member or organization, you represent that you have authority to bind them to these terms. You are responsible for keeping your login credentials confidential, for all activity under your account, and for providing accurate account information. Notify us promptly through Support if you suspect unauthorized access.

Your responsibilities

You are responsible for the accuracy of information you enter (including pet health data) and for complying with laws that apply to you. The Service does not replace professional judgment. You agree not to use the Service for any unlawful purpose or in a way that could harm the Service, other users, or third parties.

Acceptable use

You agree not to: (a) probe, scan, or test the vulnerability of the Service or breach security or authentication measures; (b) interfere with or disrupt the Service or servers or networks connected to the Service; (c) attempt to access data or accounts you are not authorized to access; (d) reverse engineer, decompile, or attempt to extract source code from the Service except where applicable law expressly permits; (e) use automated means (such as bots or scrapers) to access the Service in a way that overloads or harms it, except for standard browser or API use we expressly allow; (f) upload malware or use the Service to distribute spam or unlawful content; or (g) misrepresent your identity or affiliation. We may suspend or terminate access for violations or risk to the Service or others.

Subscriptions, billing, and payment processing

Some features require a paid subscription. Fees, billing cycles, taxes (if any), and what each plan includes are shown at checkout and in your account where applicable.

Payment processor and card data: Payments are processed by our third-party payment provider (for example, Stripe). We do not store your full payment card number on our servers. Card and payment method details are collected, transmitted, and stored by the payment provider under its own terms, privacy policy, and security standards. We may receive limited billing metadata (such as subscription status, last four digits of a card where shown by the provider, or transaction references) needed to operate your account.

Renewals: Paid plans renew automatically for each billing period until you cancel, as described at purchase and in your billing settings or customer portal, unless we state otherwise for a specific offer.

Cancellations: You may cancel through the tools we provide (for example, in-app subscription management or the payment provider’s customer portal, where available). When you cancel, we typically stop charging at the end of the billing period you already paid for, and you generally keep access to paid features until that period ends, consistent with how the payment provider schedules the cancellation. Plans that are not billed through our standard processor (for example, manually assigned access) may behave differently; we will describe any different rules when they apply.

Annual (yearly) subscriptions: The fee for the annual period is charged upfront. Good-faith refund window: If you contact us within thirty (30) calendar days of the date you were first charged for that annual term (for example, because your situation changed in a serious way such as the loss of a pet), we will refund that annual charge as a courtesy where it is practical to do so through our payment provider, subject to reasonable verification and abuse prevention. After that 30-day window, prepaid annual fees are non-refundable except where a refund is required by applicable law or we expressly agree otherwise in writing.

Monthly subscriptions: Fees already charged for the current monthly period are generally non-refundable except where required by law or as we describe at checkout or in support communications.

We may change subscription prices or plan features with reasonable notice where permitted by law. If you believe a charge is wrong, contact Support. Nothing in this section limits statutory consumer rights in your jurisdiction.

Intellectual property

The Service, including its software, design, text, graphics, logos, and other materials we provide, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. These terms do not sell the Service to you or grant ownership of our intellectual property. You may not copy, modify, distribute, sell, or lease any part of the Service except as allowed by law or with our written permission.

Information and content you enter remain yours, but you give us a limited license to host, process, back up, and display that content as needed to run the Service and as described in our privacy materials (including aggregated use as stated in these terms).

Community statistics and aggregated data

Certain features may display community statistics based on information from multiple users’ accounts. For those features, we use data in aggregated and anonymous form so that insights (for example, trends in conditions, medications, or supplements) do not identify you, your account, or your pets by name or other direct identifiers. Community statistics are not intended to publish your personal pet records publicly.

Community statistics are informational only. Always consult your veterinarian before changing medications, supplements, or treatment.

Not veterinary medical advice

The Service is a personal tracking and information tool. Content in the app (including summaries, reports, and community views) is not veterinary medical advice, diagnosis, or treatment, and does not create a veterinarian–client–patient relationship. For any health decisions, contact a licensed veterinarian. For emergencies, seek immediate veterinary care.

AI-assisted features

Where the Service offers AI-assisted features, output is generated automatically and may be incomplete, inaccurate, or unsuitable for your situation. AI responses depend on your inputs and prompts, model behavior, and available data. They are provided for general informational and educational purposes only, not as veterinary, medical, or professional advice, and may not reflect the latest clinical standards.

Do not delay or avoid seeking in-person veterinary care because of something you read or receive through the Service. If you believe your pet may be in an emergency, contact a veterinarian or emergency clinic immediately.

V-Care Paws and its operators are not responsible for AI output, for any reliance on it, or for any actions you take based on information shown in the Service. You are solely responsible for how you use the Service and for verifying information with qualified professionals.

Third-party services

The Service may rely on or link to third-party services (including hosting, analytics, and payment processing). Those services are governed by their own terms and policies. We are not responsible for third-party content, availability, or practices. You use third-party services at your own risk and should review their terms.

Data we process

To operate the Service, we process information you provide (such as account details and pet health information you enter), technical data from your device and network (such as IP address, browser type, and cookies that keep you signed in or remember preferences), and usage information to understand how the Service is used and to improve security and reliability.

Where enabled, we may derive approximate location (such as country or region) from IP address for analytics and abuse prevention. We may use first-party analytics (stored in our systems) to see which areas of the app are used, approximate time on pages, sign-ins, and similar events. Authorized administrators may access relevant logs and account data to provide support, enforce these terms, comply with law, or protect users and the Service.

We may disclose information if required by law, legal process, or a lawful request from authorities, or to protect rights, safety, and integrity of users and the Service. How we collect and use personal data is described in more detail in our privacy policy or privacy notice, where we publish one.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE CASES, DISCLAIMERS APPLY TO THE FULLEST EXTENT ALLOWED.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS (USD $50), IF YOU HAD NO FEES PAID IN THAT PERIOD. THESE LIMITATIONS DO NOT APPLY WHERE PROHIBITED BY LAW (FOR EXAMPLE, LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH A CAP IS UNENFORCEABLE).

Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these terms, if we must do so to comply with law, or if we reasonably need to protect the Service or other users. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and governing interpretations) will survive termination.

Changes

We may update these terms from time to time. We will post the updated terms and may update the “Last updated” date on the Terms page. Continued use of the Service after changes become effective constitutes your acceptance of the revised terms, to the extent permitted by law. If you do not agree, you should stop using the Service and cancel any paid subscription according to the cancellation section above.

General

If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in effect. These terms are governed by the laws applicable to the operator of the Service, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your country require otherwise.

Contact

For questions about these terms, use the Support option in the app or contact us using the details provided there.